Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase.
Returns
You may return most items within 10 days of delivery for a full refund or exchange. To qualify for a return:
-
Items must be unused and in the same condition you received them.
-
Items must be returned in their original packaging.
-
Proof of purchase is required.
Non-Returnable Items
Certain products cannot be returned, including:
-
Perishable goods
-
Personalized or custom products
-
Gift cards
-
Final sale items
Return Process
-
Contact our support team with your order number.
-
Once approved, we will provide a return address or shipping label.
-
Ship the item back to us within the provided timeframe.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
-
Refunds will be issued to your original payment method.
-
Processing time is typically 10 business days depending on your bank.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos so we can resolve the issue quickly.
Exchanges
We replace items only if they are defective or damaged.
If you have any questions, please contact our support team.